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Microsoft Co-Sell Handoff

Affirma

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Situation

While serving as a Support Analyst at Affirma, I was tasked with developing and implementing a transition plan for the handoff of the Microsoft Co-Sell program to another vendor to ensure continuity and program compliance.

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Tools

Azure Cloud Database, Microsoft Suite (Excel, Outlook, Teams), Staff Training, Stakeholder Identification Analysis and Engagement, Knowledge Transfer

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Actions

• Developed and presented transition plan to Affirma Business Process Outsourcing Director
• Provided regular updates to BPO director, lead support analyst, and Co-Sell program management
• Identified and engaged relevant vendor staff for knowledge transfer
• Facilitated and led knowledge transfer sessions between Affirma Deal Review and Validation teams and incoming vendor staff
• Assisted reduced staff in maintaining SLA compliance during transition period

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Results

Successfully managed the handoff of the Microsoft Co-Sell program while maintaining all contract Service Level Agreements (SLAs).

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