droyston-PM.github.io

Tenant Curriculum Rollout

Telecare Corporation Housing Assistance & Retention Team (HART)

Situation

Shortly after joining Telecare Corporation’s HART, I was tasked by the HART Program Manager with implementing Telecare’s Tenant Curriculum across several supportive housing sites throughout Santa Barbara County.

Tools

Power Point, Technical Troubleshooting, Staff Training, Presentation, Cross-Cultural Communication, Stakeholder Research & Relationship Management, Smartsheet, Data Cleaning, Reporting

Actions

Researched and engaged with stakeholders from supportive housing sites across Santa Barbara County
Learned and presented Tenant Curriculum content to clients and supportive housing staff
Led weekly meetings proving status updates to HART program manager on implementation status
Trained HART staff on how to effectively facilitate tenant curriculum sessions and tailor lessons to diverse clientele

Results

Telecare corporation’s Housing Assistance and Retention Team rolled out the eight week tenant curriculum sessions across five supportive housing sites within the first year of program operations. HART increased access to knowledge, advice, and advocacy surrounding supportive housing for tenants transitioning from homelessness which contributed to a 97% reduction in eviction rates among HART clients.

🔙 Back to Portfolio