Telecare Corporation (HART)
A compliance audit determined that our document compliance system was not scalable past one hundred clients and would need to be upgraded in order to maintain program compliance with Telecare Corporation’s Release of Information and documentation standards.
Smartsheet, Outlook, Technical Documentation Research, Stakeholder Engagement
The Smartsheet automation system replaced a manual process of searching for expired releases of information with an automatic system that informed the relevant case management staff when their client’s ROI was within fourteen days of expiring. This solution satisfied our compliance department as it proved to be scalable far beyond our current caseload and enabled us to maintain a 95% document compliance rate.